At Chiaro Pizza, we strive to provide the best service possible. We understand that sometimes plans change, so we've created this Refund & Cancellation Policy to address such situations.
1. Cancellations
Food Purchases
- Cancellations made before food preparation starts will receive a full refund.
- Cancellations made after food preparation starts are not eligible for a refund.
Advance Requests
- For advance or bulk requests, cancellations should be made at least 24 hours before the scheduled delivery or pickup time.
- Refunds will be processed for eligible unused purchase value.
2. Refunds
Eligibility for Refunds
- Refunds may be issued in the following cases:
- Food quality issues (must be reported within 2 hours of delivery or pickup)
- Incorrect item fulfillment
- Significant delay in delivery where delivery is available
Refund Process
- Eligible refunds will be processed within 5-7 business days.
- Refunds will be made to the original payment method used for the purchase.
3. Modifications
- Modifications to food purchases can be made only before preparation starts.
- For advance purchases, modifications must be requested at least 24 hours before the scheduled delivery or pickup time.
4. No-show Policy
- If you are not available to receive a delivery at the specified time and location, we will wait for a maximum of 15 minutes.
- After 15 minutes, the purchase may be marked as delivered, and no refund will be issued.
5. Special Circumstances
We understand that unforeseen circumstances may arise. In such cases, please contact our customer support team, and we will do our best to accommodate your needs.
6. Contact Us
For any questions or concerns regarding this Refund & Cancellation Policy, please contact our customer support team using the information provided on our Contact Us page.
Chiaro Pizza reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.